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|Title:||The effects of high performance work systems in employees' service-oriented OCB|
|Authors:||Kloutsiniotis, Panagiotis V.|
Mihail, Dimitrios M.
|Subjects:||FRASCATI::Social sciences::Economics and Business::Business and Management|
High performance work systems
|Source:||International journal of hospitality management|
|Abstract:||The present research investigates the effects of "High Performance Work Systems (HPWS)" on employees' "work engagement" and "service-oriented Organizational Citizenship Behavior (OCB)", through the development of a social and justice climate. In doing so, "Partial Least Squares Structural Equation Modeling (PLS-SEM)" was applied based on a convenient sample of 448 customer-contact hotel employees across ten Greek hotel organizations. In summary, the study reveals first the valuable contribution of HPWS towards the development of a justice and service climate, which in turn influence positively employees' work engagement. As a consequence, employees respond by exhibiting extra role behaviors and by engaging in service-oriented OCB. Overall, the findings clarify the mechanism behind the HPWS process, known as the "black-box", a valuable knowledge for professionals practicing Human Resource Management (HRM).|
|Appears in Collections:||Department of Business Administration |
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|Kloutsiniotis and Mihail (2020c).pdf||1,08 MB||Adobe PDF||View/Open|
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