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Title: KM tools alignment with KM processes: the case study of the Greek public sector
Authors: Xanthopoulou, Styliani
Kessopoulou, Eftychia
Tsiotras, George
Type: Article
Subjects: FRASCATI::Social sciences
FRASCATI::Social sciences
Keywords: Knowledge Management (KM)
Common Assessment Framework (CAF)
KM tools
Public Sector
Issue Date: 23-Feb-2021
Publisher: Taylor & Francis
Source: Knowledge Management Research & Practice
First Page: 1
Last Page: 11
Abstract: This paper reports an investigation into the alignment of Knowledge Management (KM) tools with KM processes under the Common Assessment Framework (CAF) implementation. An exploratory case study was conducted to address this purpose by employing literature review methods, focus groups, observation, and document analysis. From the data analysis, we found that in each KM process, both technological and non-technological KM tools were used. However, there were limitations regarding the number of public organisations and the study in the Greek context, which could be addressed with further research that enhances generalisability within different public organisations globally. In summary, the study provides: a) a novel theoretical insight in combining KM tools with KM processes in the public sector, and b) a practical “roadmap” of KM for public sector executives.
ISSN: 1477-8238
Other Identifiers: 10.1080/14778238.2021.1882891
Appears in Collections:Department of Business Administration

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