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Title: Investigating the Support Provided by Chatbots to Educational Institutions and Their Students: A Systematic Literature Review
Authors: Ramandanis, Dimitrios
Xinogalos, Stelios
Type: Article
Subjects: FRASCATI::Natural sciences::Computer and information sciences
Keywords: chatbots
educational institution
emerging roles of a chatbot
educational services support
learning process support
student support
systematic literature review
PRISMA framework
Issue Date: 2023
Source: Multimodal Technologies and Interaction
Volume: 7
Issue: 11
First Page: 103
Abstract: A chatbot, or else a conversational agent (CA), is a technology that is used in order to imitate the process of a conversation between a human being and a software application for supporting specific services. The utilization of this technology has been increasing considerably over the past five years, particularly in education where CAs are mostly utilized as teaching assistants that provide educational content. This paper aims to contribute to the existing body of knowledge by systematically reviewing the support provided by chatbots both to educational institutions and their students, investigating their capabilities in further detail, and highlighting the various ways that this technology could and should be used in order to maximize its benefits. Emphasis is given to analyzing and synthesizing the emerging roles of CAs, usage recommendations and suggestions, student’s desires, and challenges recorded in the literature. For this reason, a systematic literature review (SLR) was carried out using the PRISMA framework in order to minimize the common biases and limitations of SLRs. However, we must note that the SLR presented has specific limitations, namely using only Scopus as a search engine, utilizing a general search query, and selecting only journal articles published in English in the last five years.
ISSN: 2414-4088
Other Identifiers: 10.3390/mti7110103
Appears in Collections:Department of Applied Informatics

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