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|Title:||Building a Measurement Framework for m-Government Services|
Georgiadis, Christos K.
|Subjects:||FRASCATI::Natural sciences::Computer and information sciences|
|Source:||International Journal of Information Systems and Social Change|
|Abstract:||This study develops and presents a proposed framework for the measurement of mobile government (m-government) services. The measurement framework consists of: (i) identification/categorisation of m-government services; (ii) sophistication stages of these services; and (iii) indicators to evaluate their progress. With respect to the methodological approach followed in the study, twenty e-government services clustered by type of activity and interaction level are ranked for importance in terms of criteria that characterise the mobile setting. Moreover, core indicators used for e-government are examined in terms of their appropriateness to the mobile setting. According to the authors’ findings, three m-government service clusters are established, assisting governments to prioritise services to mobile users. A modification in the sophistication model for e-services is recommended for application in m-government. Finally, the proposed indicators are mainly user-focused, in accordance with the personalised nature of services delivered through mobile devices.|
|Appears in Collections:||Department of Applied Informatics |
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