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Title: Building a Measurement Framework for m-Government Services
Authors: Stiakakis, Emmanouil
Georgiadis, Christos K.
Type: Article
Subjects: FRASCATI::Natural sciences::Computer and information sciences
Keywords: Mobile Government
Mobile Technology
Issue Date: 2012
Publisher: IGI Global
Source: International Journal of Information Systems and Social Change
Volume: 3
Issue: 4
First Page: 18
Last Page: 37
Abstract: This study develops and presents a proposed framework for the measurement of mobile government (m-government) services. The measurement framework consists of: (i) identification/categorisation of m-government services; (ii) sophistication stages of these services; and (iii) indicators to evaluate their progress. With respect to the methodological approach followed in the study, twenty e-government services clustered by type of activity and interaction level are ranked for importance in terms of criteria that characterise the mobile setting. Moreover, core indicators used for e-government are examined in terms of their appropriateness to the mobile setting. According to the authors’ findings, three m-government service clusters are established, assisting governments to prioritise services to mobile users. A modification in the sophistication model for e-services is recommended for application in m-government. Finally, the proposed indicators are mainly user-focused, in accordance with the personalised nature of services delivered through mobile devices.
ISSN: 1941-868X
Other Identifiers: 10.4018/jissc.2012100102
Appears in Collections:Department of Applied Informatics

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