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https://ruomo.lib.uom.gr/handle/7000/379
Τίτλος: | Road towards Lean Six Sigma in service industry: a multi-factor integrated framework |
Συγγραφείς: | Tsironis, Loukas K. Psychogios, Alexandros G. |
Τύπος: | Article |
Θέματα: | FRASCATI::Social sciences::Economics and Business::Business and Management |
Λέξεις-Κλειδιά: | Operations management Critical success factors Lean Six Sigma Service industry Business excellence Multiple case-studies |
Ημερομηνία Έκδοσης: | 2016 |
Πηγή: | Business Process Management Journal |
Τόμος: | 22 |
Τεύχος: | 4 |
Πρώτη Σελίδα: | 812 |
Τελευταία Σελίδα: | 834 |
Επιτομή: | Purpose The purpose of this paper is to adopt a multiple case-study approach, of three companies, in order to identify the factors affecting Lean Six Sigma (L6σ) implementation in service industry. Design/methodology/approach Secondary data were collected through companies’ documents, written procedures and quality assurance policies. Primary data were collected through a number of in-depth interviews with managers and quality experts. Findings The analysis of qualitative data gathered through in-depth interviews with managers in all three cases resulted in the emergence of variety of critical success factors (CSFs) regarding L6σ implementation in service industry. As it can be seen the great majority of the factors have been identified in all three cases. Moreover the analysis shows that there are two categories of factors emerged. Originality/value This study has four major contributions. First, it provides an intergraded multi-factor framework regarding the implementation of L6σ in service industry. In particular, this study contributes with three more particular factors that influence the implementation of L6σ in services, namely, top-management active involvement, HR support activities, and practices and systems. Second, it focusses on the responses of managers, who play the critical role in the adoption of L6σ. Third, supports and expands current literature on the key success factors of L6σ application. Finally, it provides future ideas to explore and develop more the suggested L6σ framework. |
URI: | https://doi.org/10.1108/BPMJ-08-2015-0118 https://ruomo.lib.uom.gr/handle/7000/379 |
ISSN: | 1463-7154 |
Αλλοι Προσδιοριστές: | 10.1108/BPMJ-08-2015-0118 |
Εμφανίζεται στις Συλλογές: | Τμήμα Οργάνωσης & Διοίκησης Επιχειρήσεων |
Αρχεία σε αυτό το Τεκμήριο:
Αρχείο | Περιγραφή | Μέγεθος | Μορφότυπος | |
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L6σ-ReRevised.pdf | 404,05 kB | Adobe PDF | Προβολή/Ανοιγμα |
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