Please use this identifier to cite or link to this item:
Title: Mapping new service development: a review and synthesis of literature
Authors: Kitsios, Fotis
Kamariotou, Maria
Subjects: FRASCATI::Social sciences::Economics and Business::Business and Management
Keywords: New Service Development
Service Innovation
Critical Success Factors
New Service Development Stages
Issue Date: 3-Jan-2019
Source: The Service Industries Journal
First Page: 1
Last Page: 23
ISSN: 0264-2069
Other Identifiers: 10.1080/02642069.2018.1561876
Appears in Collections:Department of Applied Informatics

Files in This Item:
File Description SizeFormat 
Mapping new service development_a review and synthesis of literature.pdf1,09 MBAdobe PDFView/Open

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.