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dc.contributor.authorKitsios, Fotis-
dc.contributor.authorStefanakakis, Stavros-
dc.contributor.authorKamariotou, Maria-
dc.contributor.authorDermentzoglou, Lambros-
dc.date.accessioned2020-10-12T05:42:58Z-
dc.date.available2020-10-12T05:42:58Z-
dc.date.issued2019-
dc.identifier10.1016/j.csi.2018.11.002en_US
dc.identifier.issn0920-5489en_US
dc.identifier.urihttps://doi.org/10.1016/j.csi.2018.11.002en_US
dc.identifier.urihttps://ruomo.lib.uom.gr/handle/7000/751-
dc.description.abstractE-appointment systems are useful for patients to plan and organize their medical appointments online. Managing appointments in healthcare organizations and ambulatory care settings is a difficult process and one frequent challenge that several healthcare professionals have to overcome is related to non-attendance. Findings from previous surveys indicate that many physicians are willing to use these systems and patients would be probably to book an online appointment with their health care provider, if the e-appointment system was available. There is a lack of empirical studies that have examined the adoption, user acceptance, and effectiveness of e-appointment systems in private care services. The purpose of this article was the application of the MUSA (MUlticriteria Satisfaction Analysis) method to measure the extent of users’ satisfaction of an e-appointment system of a Greek state hospital in Thessaloniki and to provide useful data to the administrators in order to be able to make better decisions and determine which characteristics of the service need to be improved.en_US
dc.language.isoenen_US
dc.sourceComputer Standards & Interfacesen_US
dc.subjectFRASCATI::Social sciences::Economics and Business::Business and Managementen_US
dc.subjectFRASCATI::Engineering and technology::Electrical engineering, Electronic engineering, Information engineeringen_US
dc.subject.otherE-serviceen_US
dc.subject.otherE-appointmenten_US
dc.subject.otherUser satisfactionen_US
dc.subject.otherE-healthen_US
dc.subject.otherHealth care sectoren_US
dc.titleE-service Evaluation: User satisfaction measurement and implications in health sectoren_US
dc.typeArticleen_US
dc.contributor.departmentΤμήμα Εφαρμοσμένης Πληροφορικήςen_US
local.identifier.volume63en_US
local.identifier.firstpage16en_US
local.identifier.lastpage26en_US
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