Please use this identifier to cite or link to this item:
https://ruomo.lib.uom.gr/handle/7000/807
Title: | ‘The Snowball of Emails We Deal With’: CCing in Multinational Companies |
Authors: | Machili, Ifigeneia Angouri, Jo Harwood, Nigel |
Type: | Article |
Subjects: | FRASCATI::Humanities::Languages and Literature FRASCATI::Social sciences::Economics and Business |
Keywords: | business communication mutlinational organizations CCing decision making formality workplace discourse |
Issue Date: | 2019 |
Publisher: | Sage |
Source: | Business and Professional Communication Quarterly |
Volume: | 82 |
Issue: | 1 |
First Page: | 5 |
Last Page: | 37 |
Abstract: | The ability to copy in relevant stakeholders has rendered the business email a useful tool for managing interpersonal relations and operational matters. However, CCing in business email has remained vastly underresearched in workplace discourse literature, a gap this article seeks to address. We explore the functions of CCing in workplace emails and the way formality is negotiated by writers in one organization. We draw on the analysis of email chains and discourse-based interviews and show that employees strategically project professional achievements and assume and deny responsibility for company decisions as they shift between the sender/receiver positions in the chain. |
URI: | https://doi.org/10.1177/2329490618815700 https://ruomo.lib.uom.gr/handle/7000/807 |
ISSN: | 2329-4906 2329-4922 |
Other Identifiers: | 10.1177/2329490618815700 |
Appears in Collections: | Staff Publications |
Files in This Item:
File | Description | Size | Format | |
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CCing Machili et al last proof .pdf | CCing last proof | 2,96 MB | Adobe PDF | View/Open |
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