Please use this identifier to cite or link to this item: https://ruomo.lib.uom.gr/handle/7000/908
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dc.contributor.authorPromikyridis, Rafail-
dc.contributor.authorTambouris, Efthimios-
dc.date.accessioned2021-04-07T11:00:32Z-
dc.date.available2021-04-07T11:00:32Z-
dc.date.issued2020-
dc.identifier10.1007/978-3-030-63396-7_18en_US
dc.identifier.issn1865-1348en_US
dc.identifier.urihttps://doi.org/10.1007/978-3-030-63396-7_18en_US
dc.identifier.urihttps://ruomo.lib.uom.gr/handle/7000/908-
dc.description.abstractAn important part of electronic Government is the provision of high quality Public Services (PS) to citizens. Towards this goal, the European Commission has proposed the Core Public Service Vocabulary (CPSV), as a PS data model to be used across the public sector. CPSV is adequate for use in the case of simple PS however its effectiveness is questionable in the case of complex PS. A complex PS is one having many (often complicated) rules interrelating its concepts, e.g. dictating citizens have to submit different documents to invoke a PS based on their profiles and circumstances. The aim of this paper is to investigate the use of Knowledge Graphs (KG) for providing personalized information on PS modeled using CPSV. For this purpose, we develop and evaluate a KG for PS “Get a passport” in Greece as a proof-of-concept to study mapping of CPSV to KG. For simplicity, we limit our scope to developing a KG that can provide the input documents and the relevant cost required for obtaining a passport by citizens based on their profile and circumstances. Free software GRAKN.AI was employed for the development of the KG.en_US
dc.language.isoenen_US
dc.publisherSpringeren_US
dc.relation.ispartofseriesLecture Notes in Business Information Processingen_US
dc.subjectFRASCATI::Natural sciences::Computer and information sciencesen_US
dc.subject.otherE-governmenten_US
dc.subject.otherKnowledge graphen_US
dc.subject.otherPublic service provisionen_US
dc.subject.otherCPSVen_US
dc.subject.otherGet a passworden_US
dc.subject.otherGraknen_US
dc.titleKnowledge Graphs for Public Service Description: Τhe Case of Getting a Passport in Greeceen_US
dc.typeConference Paperen_US
dc.contributor.departmentΤμήμα Εφαρμοσμένης Πληροφορικήςen_US
local.identifier.volume402en_US
local.identifier.firstpage270en_US
local.identifier.lastpage286en_US
local.identifier.volumetitleInformation Systems. EMCIS 2020en_US
local.identifier.eissn1865-1356en_US
Appears in Collections:Department of Applied Informatics

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