Using Chatbots and Semantics to exploit Public Sector Information

Abstract

During the past 20 years, electronic Government (eGov) has become a political priority worldwide. A part of eGov concerns providing Public Sector Information (PSI), lately as open data, to reduce red tape, empower citizens and facilitate economic growth. Recently, a number of standards (namely Core Vocabularies) have been proposed for PSI provision but remain unexploited. Emerging technologies including Big, Open, Linked Data (BOLD) and chatbots provide a fertile ground for improving PSI provision. In this context, the aim of this paper is two-fold. First, to motivate the use of chatbots for providing PSI published according to the Core Vocabularies as BOLD. Second, to develop an architecture blueprint and usage scenarios thus suggesting the use of chatbots is feasible and useful. The ultimate aim of this research is to enable citizens to obtain personalised, easy-to-use PSI, resulting in red tape reduction for citizens and businesses.