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Title: The “Nip and Tuck” Service Framework: Bright and Dark Side of Beautification/Modification Services
Authors: Tsiotsou, Rodoula H.
Klaus, Phil
Type: Article
Subjects: FRASCATI::Social sciences
FRASCATI::Social sciences::Economics and Business
Keywords: Face and body beautification/modification services
Augmented reality
Customer engagement
Beauty addiction
Issue Date: 2022
Publisher: EMERALD
Source: Journal of Services Marketing
Volume: 36
Issue: 1
First Page: 1
Last Page: 8
Abstract: The purpose of this study is to propose a conceptual framework of beautification/modification services, to introduce the special issue on the topic “Mirror, Mirror on the Wall! Examining the Bright and Dark Side of Face and Body Beautification/Modification Services” and to provide a future research agenda. Building on the available literature, we developed the “Nip and Tuck” service framework of beautification/modification services depicting the motives, benefits, and outcomes while it identifies current industry trends. We explore the antecedents and consequences (positive and negative) of consuming face and body beautification/modification services and integrate these in the “Nip and Tuck" service framework. In the framework, we acknowledge the critical role of new technologies such as augmented reality apps and the internet in enabling and transforming beautification/modification services into commodities. The framework also identifies the benefits consumers seek and derive from these services while it recognizes current trends that shape the industry. We conclude with a set of future research directions that arise from the framework and the articles in the special issue. The attained insights are useful to managers of beautification and modification services seeking to understand and satisfy their customers’ needs while securing their well-being.Understanding the role of beautification and modification services in consumers’ well-being is essential for business managers and policymakers. The authors propose a novel, “Nip and Tuck” framework of face and body beautification/modification services and its key antecedents and consequences while considering both their bright and dark sides.
Other Identifiers: 10.1108/JSM-11-2021-0406
Appears in Collections:Department of Business Administration

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