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https://ruomo.lib.uom.gr/handle/7000/1504
Πλήρης εγγραφή μεταδεδομένων
Πεδίο DC | Τιμή | Γλώσσα |
---|---|---|
dc.contributor.author | Patsoulis, Georgios | - |
dc.contributor.author | Promikyridis, Rafail | - |
dc.contributor.author | Tambouris, Efthimios | - |
dc.date.accessioned | 2022-10-18T10:52:27Z | - |
dc.date.available | 2022-10-18T10:52:27Z | - |
dc.date.issued | 2021 | - |
dc.identifier | 10.1145/3503823.3503901 | en_US |
dc.identifier.isbn | 9781450395557 | en_US |
dc.identifier.uri | https://doi.org/10.1145/3503823.3503901 | en_US |
dc.identifier.uri | https://ruomo.lib.uom.gr/handle/7000/1504 | - |
dc.description.abstract | An important goal of electronic government initiatives worldwide is to provide citizens with personalized information about public services. Chatbots and knowledge graphs are emerging technologies that are potentially suitable for that purpose however, their use is not thoroughly researched. The aim of this paper is to investigate the integration of chatbots with knowledge graphs (KG) from both a technical and a public administration view. For this purpose, we develop a proof-of-concept chatbot-KG integration using Getting a passport public service. Specifically, we construct a new knowledge graph schema, devise a technical architecture, and implement a prototype. In addition, the chatbot-KG integration is evaluated using TAM and SUS based questionnaires to obtain feedback on ease of use, usefulness and usability. We conclude that the chatbot-KG integration is technically feasible and provides potential benefits to citizens. | en_US |
dc.language.iso | en | en_US |
dc.subject | FRASCATI::Social sciences | en_US |
dc.subject | FRASCATI::Social sciences | en_US |
dc.title | Integration of chatbots with Knowledge Graphs in eGovernment: The case of Getting a Passport | en_US |
dc.type | Conference Paper | en_US |
dc.contributor.department | Τμήμα Εφαρμοσμένης Πληροφορικής | en_US |
local.identifier.firstpage | 425 | en_US |
local.identifier.lastpage | 429 | en_US |
local.identifier.volumetitle | 25th Pan-Hellenic Conference on Informatics | en_US |
Εμφανίζεται στις Συλλογές: | Τμήμα Εφαρμοσμένης Πληροφορικής |
Αρχεία σε αυτό το Τεκμήριο:
Αρχείο | Περιγραφή | Μέγεθος | Μορφότυπος | |
---|---|---|---|---|
Integration of chatbots with knowledge graphs_final.pdf | 957,85 kB | Adobe PDF | Προβολή/Ανοιγμα |
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