Please use this identifier to cite or link to this item:
https://ruomo.lib.uom.gr/handle/7000/1504
Title: | Integration of chatbots with Knowledge Graphs in eGovernment: The case of Getting a Passport |
Authors: | Patsoulis, Georgios Promikyridis, Rafail Tambouris, Efthimios |
Type: | Conference Paper |
Subjects: | FRASCATI::Social sciences FRASCATI::Social sciences |
Issue Date: | 2021 |
First Page: | 425 |
Last Page: | 429 |
Volume Title: | 25th Pan-Hellenic Conference on Informatics |
Abstract: | An important goal of electronic government initiatives worldwide is to provide citizens with personalized information about public services. Chatbots and knowledge graphs are emerging technologies that are potentially suitable for that purpose however, their use is not thoroughly researched. The aim of this paper is to investigate the integration of chatbots with knowledge graphs (KG) from both a technical and a public administration view. For this purpose, we develop a proof-of-concept chatbot-KG integration using Getting a passport public service. Specifically, we construct a new knowledge graph schema, devise a technical architecture, and implement a prototype. In addition, the chatbot-KG integration is evaluated using TAM and SUS based questionnaires to obtain feedback on ease of use, usefulness and usability. We conclude that the chatbot-KG integration is technically feasible and provides potential benefits to citizens. |
URI: | https://doi.org/10.1145/3503823.3503901 https://ruomo.lib.uom.gr/handle/7000/1504 |
ISBN: | 9781450395557 |
Other Identifiers: | 10.1145/3503823.3503901 |
Appears in Collections: | Department of Applied Informatics |
Files in This Item:
File | Description | Size | Format | |
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Integration of chatbots with knowledge graphs_final.pdf | 957,85 kB | Adobe PDF | View/Open |
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