Using Knowledge Graphs to provide public service information

Abstract

Public authorities all over the world publish an increasing amount of information about the Public Services (PS) they provide to facilitate discovery and use by citizens and businesses. Proper management (storing, processing, querying) of this information is necessary to make it fully exploitable. This includes adopting a common PS data model to facilitate interoperability, such as the Core Public Service Vocabulary (CPSV) developed by the European Union. In addition, the choice of technology is important as it is closely related to the quality of information. The aim of this paper is to investigate the benefits of adopting knowledge graphs to manage PS information that are structured using CPSV data model. For this purpose, we capitalize on previous research enriching CPSV and using RDF to develop a relevant knowledge graph and evaluate its use by employing various usage scenarios. The results suggest the use of knowledge graphs can provide benefits by exploiting domain-specific rules however there is still work to be done before the public sector widely adopts their use.