Please use this identifier to cite or link to this item:
Full metadata record
DC FieldValueLanguage
dc.contributor.authorRamandanis, Dimitrios-
dc.contributor.authorXinogalos, Stelios-
dc.description.abstractA chatbot, or else a conversational agent (CA), is a technology that is used in order to imitate the process of a conversation between a human being and a software application for supporting specific services. The utilization of this technology has been increasing considerably over the past five years, particularly in education where CAs are mostly utilized as teaching assistants that provide educational content. This paper aims to contribute to the existing body of knowledge by systematically reviewing the support provided by chatbots both to educational institutions and their students, investigating their capabilities in further detail, and highlighting the various ways that this technology could and should be used in order to maximize its benefits. Emphasis is given to analyzing and synthesizing the emerging roles of CAs, usage recommendations and suggestions, student’s desires, and challenges recorded in the literature. For this reason, a systematic literature review (SLR) was carried out using the PRISMA framework in order to minimize the common biases and limitations of SLRs. However, we must note that the SLR presented has specific limitations, namely using only Scopus as a search engine, utilizing a general search query, and selecting only journal articles published in English in the last five years.en_US
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International*
dc.sourceMultimodal Technologies and Interactionen_US
dc.subjectFRASCATI::Natural sciences::Computer and information sciencesen_US
dc.subject.othereducational institutionen_US
dc.subject.otheremerging roles of a chatboten_US
dc.subject.othereducational services supporten_US
dc.subject.otherlearning process supporten_US
dc.subject.otherstudent supporten_US
dc.subject.othersystematic literature reviewen_US
dc.subject.otherPRISMA frameworken_US
dc.titleInvestigating the Support Provided by Chatbots to Educational Institutions and Their Students: A Systematic Literature Reviewen_US
dc.contributor.departmentΤμήμα Εφαρμοσμένης Πληροφορικήςel
Appears in Collections:Department of Applied Informatics

Files in This Item:
File Description SizeFormat 
mti-07-00103-v2-Ramandanis_Xinogalos.pdf1,59 MBAdobe PDFView/Open

This item is licensed under a Creative Commons License Creative Commons