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Title: Aligning customer requirements and organizational constraints to service processes and strategies
Authors: Paltayian, George
Gotzamani, Katerina
Georgiou, Andreas C.
Andronikidis, Andreas
Subjects: FRASCATI::Social sciences
Issue Date: 2017
Source: Business Process Management Journal
Volume: 23
Issue: 5
First Page: 1018
Last Page: 1042
ISSN: 1463-7154
Other Identifiers: 10.1108/BPMJ-10-2015-0140
Appears in Collections:Department of Business Administration

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