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Title: Extrovert integrated management systems
Authors: Gianni, Maria
Gotzamani, Katerina
Type: Article
Subjects: FRASCATI::Social sciences
FRASCATI::Social sciences::Economics and Business
Keywords: integrated management systems
corporate sustainability
stakeholder theory
resource theories
Issue Date: 2020
Publisher: EMERALD
Source: The TQM Journal
Volume: ahead-of-print
Issue: ahead-of-print
Abstract: The purpose of this research is two-fold; firstly, to propose and test a measuring instrument for the efficient and effective integration of management systems (MS), identifying the particular aspects that may distinguish the substantive (internalized) from the superficial (ceremonial) integration, and, secondly, to propose and test a scale for corporate sustainability performance (CSP). A literature review has identified pertinent variables and yielded relevant measuring items. A field survey has been conducted. The survey instrument has been administered to Greek organizations certified to two or more management system standards. Collected data from 280 respondents has been processed using exploratory factor analysis. Internalization has been identified as the main construct to interpret substantial MS integration in terms of resources and the extent of integration. The extracted internalization factors are human resources, strategic resources, information systems, integration tools, outsourcing, internal processes integration level and audits' integration level. CSP has been operationalized in terms of the company’s relationships with its stakeholders. The extracted CSP factors are customer-supplier relationship, the employees, investors/shareholders, financial institutions, the environment, state and society. This research’ findings can be used by management professionals, certification bodies and governmental authorities in order to foster the implementation of multiple management systems and highlight the critical issues for their successful integration and internalization, which is imperative for their prosperity and contribution towards corporate sustainability performance (CSP). Practitioners are also provided with an instrument to monitor CSP through the company’s relationships with its stakeholders toward satisfaction of their needs. To the best of the authors’ knowledge this is the first empirical study on the internalization of integrated management systems. In addition, the development of a CSP scale intends to bring together corporate sustainability management with corporate sustainability performance.
ISSN: 1754-2731
Other Identifiers: 10.1108/TQM-12-2019-0294
Appears in Collections:Department of Business Administration

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