Please use this identifier to cite or link to this item:
https://ruomo.lib.uom.gr/handle/7000/989
Title: | Mapping new service development: a review and synthesis of literature |
Authors: | Kitsios, Fotis Kamariotou, Maria |
Type: | Article |
Subjects: | FRASCATI::Engineering and technology::Electrical engineering, Electronic engineering, Information engineering FRASCATI::Social sciences::Economics and Business::Business and Management |
Keywords: | New service development service innovation critical success factors new service development stages |
Issue Date: | 2020 |
Source: | The Service Industries Journal |
Volume: | 40 |
Issue: | 9-10 |
First Page: | 682 |
Last Page: | 704 |
Abstract: | This paper presents the state of the art in new service development (NSD) by analyzing 178 papers that have been categorized by discipline and method, implementing a structured methodological framework to identify existing knowledge. The findings of this paper come at odds with the notion that NSD is something that just ‘happens’, and can be used as a tool to raise awareness about organizational characteristics that need to be taken into consideration when developing new services. This work contributes to the study of service innovation and NSD and opens avenues for further research on the topic. The managerial implications of this paper highlight the importance of interdisciplinary collaboration for the implementation of successful NSD. |
URI: | https://doi.org/10.1080/02642069.2018.1561876 https://ruomo.lib.uom.gr/handle/7000/989 |
ISSN: | 0264-2069 1743-9507 |
Other Identifiers: | 10.1080/02642069.2018.1561876 |
Appears in Collections: | Department of Applied Informatics |
Files in This Item:
File | Description | Size | Format | |
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Mapping new service development_a review and synthesis of literature.pdf | 1,16 MB | Adobe PDF | View/Open |
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