Integrated Public Service Co-Creation and Provision: Guidelines and Lessons Learnt

Abstract

Integrated Public Services (IPS) enable the provision of personalised, citizen-friendly services through seamless collaboration of the involved public authorities. In this workshop we will present results from the H2020 inGov European Union funded project. We will start by presenting the Holistic Framework for IPS co-creation and provision which includes a number of practical recommendations for public authorities. We will discuss the framework with participants looking for constructive comments and ideas. We will then proceed with presenting experiences gained so far in different European settings and prompt participants to comment and discuss our approaches and findings.