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Title: Integrated Public Service Co-Creation and Provision: Guidelines and Lessons Learnt
Authors: Tambouris, Efthimios
Konidi, Mariza
Edelmann, Noella
Kalampokis, Evangelos
Crompvoets, Joep
Cioffi, Anita
Tarabanis, Konstantinos
Type: Other
Subjects: FRASCATI::Natural sciences::Computer and information sciences
Keywords: Integrated public services
Holistic framework
Issue Date: 2023
Publisher: CEUR
Volume: 3449
Volume Title: Proceedings EGOV-CeDEM-EPart2023, September 05-07, Corvinus University of Budapest, Hungary
Part of Series: CEUR Workshop Proceedings (
Part of Series: CEUR Workshop Proceedings (
Abstract: Integrated Public Services (IPS) enable the provision of personalised, citizen-friendly services through seamless collaboration of the involved public authorities. In this workshop we will present results from the H2020 inGov European Union funded project. We will start by presenting the Holistic Framework for IPS co-creation and provision which includes a number of practical recommendations for public authorities. We will discuss the framework with participants looking for constructive comments and ideas. We will then proceed with presenting experiences gained so far in different European settings and prompt participants to comment and discuss our approaches and findings.
Electronic ISSN: 1613-0073
Appears in Collections:Department of Applied Informatics

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