Please use this identifier to cite or link to this item:
https://ruomo.lib.uom.gr/handle/7000/289
Title: | Building a Measurement Framework for m-Government Services |
Authors: | Stiakakis, Emmanouil Georgiadis, Christos K. |
Type: | Article |
Subjects: | FRASCATI::Natural sciences::Computer and information sciences |
Keywords: | Mobile Government Mobile Technology |
Issue Date: | 2012 |
Publisher: | IGI Global |
Source: | International Journal of Information Systems and Social Change |
Volume: | 3 |
Issue: | 4 |
First Page: | 18 |
Last Page: | 37 |
Abstract: | This study develops and presents a proposed framework for the measurement of mobile government (m-government) services. The measurement framework consists of: (i) identification/categorisation of m-government services; (ii) sophistication stages of these services; and (iii) indicators to evaluate their progress. With respect to the methodological approach followed in the study, twenty e-government services clustered by type of activity and interaction level are ranked for importance in terms of criteria that characterise the mobile setting. Moreover, core indicators used for e-government are examined in terms of their appropriateness to the mobile setting. According to the authors’ findings, three m-government service clusters are established, assisting governments to prioritise services to mobile users. A modification in the sophistication model for e-services is recommended for application in m-government. Finally, the proposed indicators are mainly user-focused, in accordance with the personalised nature of services delivered through mobile devices. |
URI: | https://doi.org/10.4018/jissc.2012100102 https://ruomo.lib.uom.gr/handle/7000/289 |
ISSN: | 1941-868X 1941-8698 |
Other Identifiers: | 10.4018/jissc.2012100102 |
Appears in Collections: | Department of Applied Informatics |
Files in This Item:
File | Description | Size | Format | |
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J21_content.pdf | 670,99 kB | Adobe PDF | View/Open |
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