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Title: Mobile Shopping Consumers’ Behavior: An Exploratory Study and Review
Authors: Saprikis, Vaggelis
Markos, Angelos
Zarmpou, Theodora
Vlachopoulou, Maro
Type: Article
Subjects: FRASCATI::Social sciences::Economics and Business::Business and Management
FRASCATI::Social sciences
Keywords: Mobile consumers’ behavior
Mobile shopping drivers
Mobile shopping intention
Relationship drivers
Mobile skillfulness
SEM (Structural Equation Modeling)
Issue Date: Jan-2018
Source: Journal of Theoretical and Applied Electronic Commerce Research
Volume: 13
Issue: 1
First Page: 71
Last Page: 90
Abstract: Mobile Technology is creating a range of tremendous opportunities and new revenue streams for businesses across industry sectors through the delivery of chargeable mobile products and services via the deployment of innovative value-added solutions that exploit the commercial benefits of mobility. To keep up with the pace of change, companies increasingly want to understand the behavioral attitude of the modern mobile consumer. The aim of this paper is to find out users’ reaction towards different parameters that would influence their intention to utilize their mobile devices in order to purchase products and services online focusing on the current Greek reality. The extant literature focuses on understanding the factors that might affect consumers’ behavior intention to adopt m-shopping; these studies are mostly based on behavioral intention theories, such as Technology Acceptance Model, Diffusion of Innovation and Unified Theory of Acceptance and Use of Technology. In this study, new theoretical constructs are combined with existing evidence in order to extend the Technology Acceptance Model as it was initially established by Davis and later further enriched by other researchers. The proposed model includes behavioral intention, mobile skillfulness, enjoyment, anxiety, perceived usefulness, perceived ease of use, trust, relationship drivers, and innovativeness. Keywords: Mobile consumers’ behavior, Mobile shopping drivers, Mobile shopping intention, Innovativeness, Trust, Relationship drivers, Enjoyment, Mobile skillfulness, SEM (structural equation modeling)
Electronic ISSN: 0718–1876
Other Identifiers: 10.4067/S0718-18762018000100105
Appears in Collections:Department of Applied Informatics

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Jtaer_2018mobile shopping consbeh.pdfSaprikis, V., Markos, A., Zarmpou, T., & Vlachopoulou, M. (2018). Mobile shopping consumers' behavior: an exploratory study and review. Journal of theoretical and applied electronic commerce research, 13(1), 71-90.764,61 kBAdobe PDFView/Open

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