Please use this identifier to cite or link to this item:
https://ruomo.lib.uom.gr/handle/7000/751
Title: | E-service Evaluation: User satisfaction measurement and implications in health sector |
Authors: | Kitsios, Fotis Stefanakakis, Stavros Kamariotou, Maria Dermentzoglou, Lambros |
Type: | Article |
Subjects: | FRASCATI::Social sciences::Economics and Business::Business and Management FRASCATI::Engineering and technology::Electrical engineering, Electronic engineering, Information engineering |
Keywords: | E-service E-appointment User satisfaction E-health Health care sector |
Issue Date: | 2019 |
Source: | Computer Standards & Interfaces |
Volume: | 63 |
First Page: | 16 |
Last Page: | 26 |
Abstract: | E-appointment systems are useful for patients to plan and organize their medical appointments online. Managing appointments in healthcare organizations and ambulatory care settings is a difficult process and one frequent challenge that several healthcare professionals have to overcome is related to non-attendance. Findings from previous surveys indicate that many physicians are willing to use these systems and patients would be probably to book an online appointment with their health care provider, if the e-appointment system was available. There is a lack of empirical studies that have examined the adoption, user acceptance, and effectiveness of e-appointment systems in private care services. The purpose of this article was the application of the MUSA (MUlticriteria Satisfaction Analysis) method to measure the extent of users’ satisfaction of an e-appointment system of a Greek state hospital in Thessaloniki and to provide useful data to the administrators in order to be able to make better decisions and determine which characteristics of the service need to be improved. |
URI: | https://doi.org/10.1016/j.csi.2018.11.002 https://ruomo.lib.uom.gr/handle/7000/751 |
ISSN: | 0920-5489 |
Other Identifiers: | 10.1016/j.csi.2018.11.002 |
Appears in Collections: | Department of Applied Informatics |
Files in This Item:
File | Description | Size | Format | |
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E-service Evaluation_User Satisfaction Measurement and Implications in Health Sector.pdf | 1,07 MB | Adobe PDF | View/Open |
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