Please use this identifier to cite or link to this item:
Title: From PSM to Helping Behavior in the Contemporary Greek Public Sector: The Roles of Organizational Identification and Job Satisfaction
Authors: Karolidis, Dimitrios
Vouzas, Fotis
Type: Article
Subjects: FRASCATI::Social sciences
FRASCATI::Social sciences::Economics and Business::Business and Management
Keywords: job satisfaction
helping behavior
public administration
public service motivation
organizational identification
Issue Date: 11-Apr-2019
Publisher: Routledge
Source: Public Performance & Management Review
Volume: 42
Issue: 6
First Page: 1418
Last Page: 1447
Abstract: This article investigates helping behavior (HB), a fundamental dimension of organizational citizenship behavior (OCB), in the context of the contemporary Greek public sector. More specifically, the effect of public service motivation on helping behavior is examined through the indirect effects of organizational identification and job satisfaction. Reported data were gathered from 322 respondents with the aid of a questionnaire administered to central and regional Greek public service units. The findings indicate that there is a strong relationship between helping behavior and public service motivation, while organizational identification and job satisfaction act as mediators and moderators of this relationship, respectively. This research extends the current organizational literature by illustrating the mediating role of organizational identification and the moderating role of job satisfaction in the effect of public service motivation on helping behavior. By studying the behaviors and motives of public servants, this research contributes to our knowledge of what drives these individuals and the methods for managing these employees. These findings can be used as an input in the development of specific human resource management strategies aimed at improving organizational success in contemporary public-sector settings.
ISSN: 1530-9576
Other Identifiers: 10.1080/15309576.2019.1592762
Appears in Collections:Department of Business Administration

Files in This Item:
File Description SizeFormat 
From PSM to helping behavior in contemporary Greek public sector.pdf723,56 kBAdobe PDFView/Open

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.