Please use this identifier to cite or link to this item:
https://ruomo.lib.uom.gr/handle/7000/796
Title: | From PSM to Helping Behavior in the Contemporary Greek Public Sector: The Roles of Organizational Identification and Job Satisfaction |
Authors: | Karolidis, Dimitrios Vouzas, Fotis |
Type: | Article |
Subjects: | FRASCATI::Social sciences FRASCATI::Social sciences::Economics and Business::Business and Management |
Keywords: | job satisfaction helping behavior public administration public service motivation organizational identification |
Issue Date: | 11-Apr-2019 |
Publisher: | Routledge |
Source: | Public Performance & Management Review |
Volume: | 42 |
Issue: | 6 |
First Page: | 1418 |
Last Page: | 1447 |
Abstract: | This article investigates helping behavior (HB), a fundamental dimension of organizational citizenship behavior (OCB), in the context of the contemporary Greek public sector. More specifically, the effect of public service motivation on helping behavior is examined through the indirect effects of organizational identification and job satisfaction. Reported data were gathered from 322 respondents with the aid of a questionnaire administered to central and regional Greek public service units. The findings indicate that there is a strong relationship between helping behavior and public service motivation, while organizational identification and job satisfaction act as mediators and moderators of this relationship, respectively. This research extends the current organizational literature by illustrating the mediating role of organizational identification and the moderating role of job satisfaction in the effect of public service motivation on helping behavior. By studying the behaviors and motives of public servants, this research contributes to our knowledge of what drives these individuals and the methods for managing these employees. These findings can be used as an input in the development of specific human resource management strategies aimed at improving organizational success in contemporary public-sector settings. |
URI: | https://doi.org/10.1080/15309576.2019.1592762 https://ruomo.lib.uom.gr/handle/7000/796 |
ISSN: | 1530-9576 1557-9271 |
Other Identifiers: | 10.1080/15309576.2019.1592762 |
Appears in Collections: | Department of Business Administration |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
From PSM to helping behavior in contemporary Greek public sector.pdf | 723,56 kB | Adobe PDF | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.