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Title: Greek gynecology healthcare professionals towards quality management systems
Authors: Dinas, Konstantinos
Vavoulidis, Eleftherios
Pratilas, Georgios Chrysostomos
Basonidis, Alexandros
Liberis, Anastasios
Zepiridis, Leonidas
Sotiriadis, Alexandros
Papaevangeliou, Dimitra
Stathopoulou, Aliki
Leimoni, Eirini
Pantazis, Konstantinos
Tziomalos, Konstantinos
Aletras, Vassilis
Tsiotras, George
Type: Article
Subjects: FRASCATI::Social sciences
FRASCATI::Medical and Health sciences
Keywords: Accreditation
Quality healthcare
Quality standards
Quality systems
Total quality management
Subjects MESH: Adult
Delivery of Health Care
Evaluation Studies as Topic
Health Personnel
Middle Aged
Quality Control
Safety Management
Young Adult
Attitude of Health Personnel
Quality of Health Care
Surveys and Questionnaires
Issue Date: 2019
Publisher: Emerald
Source: International journal of health care quality assurance
Volume: 32
Issue: 1
First Page: 164
Last Page: 175
Abstract: Purpose Today, quality management systems (QMS) are a promising candidate for the improvement of healthcare services. The purpose of this paper is to investigate the opinions/attitudes of gynecology healthcare professionals toward quality and quality management in healthcare facilities (HFs) in Greece. Design/methodology/approach An anonymous self-administered questionnaire was distributed to healthcare professionals, asking for opinions on quality objectives associated with the everyday workflow in HFs (e.g. management of patients, resources, etc.) and on QMS. The study was conducted in Hippokration Hospital of Thessaloniki, including 187 participants. Statistical assessment and analysis of the questionnaires were carried out. Findings Although 87.5 percent recognized the importance of potential QMS implementation and accreditation, over 50 percent believed that it would lead rather to increased workload and bureaucracy than to any considerable quality improvement. More than 60 percent were completely unaware of the implementation of quality objectives such as quality handbook, quality policy, audit meetings and accreditation status in their HFs. This unawareness was also reported in terms of patient, data, human and general resources management. Finally, awareness over medical malpractice and positive attitude toward official reporting were detected. Originality/value Most respondents acknowledged the significance of quality, QMS implementation and accreditation in Greek hospitals. However, there was a critical gap in knowledge about quality management objectives/processes that could be possibly resolved by expert teams and well-organized educational programs aiming to educate personnel regarding the various quality objectives in Greek HFs.
ISSN: 0952-6862
Other Identifiers: 10.1108/IJHCQA-05-2017-0083
Appears in Collections:Department of Business Administration

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