Please use this identifier to cite or link to this item:
Title: In-Home Service Consumption: A Systematic Review, Integrative Framework, and Future Research Agenda
Authors: Tsiotsou, Rodoula H.
Boukis, Achilleas
Type: Article
Subjects: FRASCATI::Social sciences
FRASCATI::Social sciences
Keywords: in-home service experiences
domestication of technology
digital consumers
healthcare services
social distance
transformative service research
artificial intelligence
Issue Date: 2022
Source: Journal of Business Research
Volume: 145
First Page: 49
Last Page: 64
Abstract: Given the increasing academic interest in in-home consumption and the fragmented, multidisciplinary scholarly knowledge in this area, this study provides a first systematic effort to review and organize the literature on in-home service consumption. Using a hybrid systematic review, combining bibliometric and framework-based literature reviews, we identify four major thematic clusters (i.e., the meaning of home, home as a consumption hub, home healthcare services, and serving the elderly), critically analyze, and discuss. We draw on Actor-Antecedents-Decisions-Outcomes (AADO) and Theories-Contexts-Methods (TCM) frameworks to synthesize our findings into an integrative framework of in-home service consumption, namely InHoServ. InHoServ provides a comprehensive understanding of the main actors involved in in-home service consumption and delineates their changing role. Finally, we provide a future research agenda highlighting four fruitful areas for researchers (i.e., theorizing in-home service consumption, the changing role of service providers, technology and service consumption at home, and the dark side of in-home consumption).
ISSN: 0148-2963
Appears in Collections:Department of Business Administration

Files in This Item:
File Description SizeFormat 
  Until 2025-06-01
MANUSCRIPT FILE14,29 MBAdobe PDFView/Open Request a copy

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.