Please use this identifier to cite or link to this item:
https://ruomo.lib.uom.gr/handle/7000/1108
Title: | In-Home Service Consumption: A Systematic Review, Integrative Framework, and Future Research Agenda |
Authors: | Tsiotsou, Rodoula H. Boukis, Achilleas |
Type: | Article |
Subjects: | FRASCATI::Social sciences FRASCATI::Social sciences |
Keywords: | in-home service experiences domestication of technology digital consumers healthcare services robots social distance transformative service research artificial intelligence |
Issue Date: | 2022 |
Source: | Journal of Business Research |
Volume: | 145 |
First Page: | 49 |
Last Page: | 64 |
Abstract: | Given the increasing academic interest in in-home consumption and the fragmented, multidisciplinary scholarly knowledge in this area, this study provides a first systematic effort to review and organize the literature on in-home service consumption. Using a hybrid systematic review, combining bibliometric and framework-based literature reviews, we identify four major thematic clusters (i.e., the meaning of home, home as a consumption hub, home healthcare services, and serving the elderly), critically analyze, and discuss. We draw on Actor-Antecedents-Decisions-Outcomes (AADO) and Theories-Contexts-Methods (TCM) frameworks to synthesize our findings into an integrative framework of in-home service consumption, namely InHoServ. InHoServ provides a comprehensive understanding of the main actors involved in in-home service consumption and delineates their changing role. Finally, we provide a future research agenda highlighting four fruitful areas for researchers (i.e., theorizing in-home service consumption, the changing role of service providers, technology and service consumption at home, and the dark side of in-home consumption). |
URI: | https://ruomo.lib.uom.gr/handle/7000/1108 https://doi.org/10.1016/j.jbusres.2022.02.050 |
ISSN: | 0148-2963 |
Appears in Collections: | Department of Business Administration |
Files in This Item:
File | Description | Size | Format | |
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JBR TSIOTSOU R.pdf Until 2025-06-01 | MANUSCRIPT FILE | 14,29 MB | Adobe PDF | View/Open Request a copy |
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